h2Only Window Cleaners

Frequently Asked Questions

How often do you clean?

We offer a 4, 6 or 8 week cleaning schedule.

Do you contact us to tell us when you are coming to clean?

Yes. You will be contacted 24 hours before we arrive either by SMS text message to your mobile or by email or both if you prefer. We have a fully automated system to keep you informed. Unfortunately we cannot contact you unless you have access to a text message or email but your initial "Welcome Letter" will tell you the approximate start date of your cleaning contract.

How do you gain access to the rear of my home?

We will discuss this with you. Our automated contact system will remind you to leave access open if required. You must make sure access is available or the operator will only clean accessible windows. The full property price is charged if we cannot gain access as required after notifying you.

Do you need water or electricity from my home?

No we do not. Our vehicles are completely self contained and provide all the hot pure water and power required at your home.

Can you clean conservatories as well?

Yes, we specialise in this and it can be included in your monthly clean. The first clean for a conservatory without a tiled roof will be quoted for separately.

What happens if I move?

We will be happy to transfer your cleaning contract to your new home. If we do not cover that area we will be sorry to see you go and we will cancel your contract immediately.

How can you clean so cheaply?

Using the most modern technologically advanced cleaning equipment, keeping our costs low and ensuring we clean lots of properties in one area allows us to offer great unbeatable prices. In return we provide a 100% guarantee of satisfaction. If ever you are unhappy with a clean we will return to clean it again for free as long as it is not due to circumstances beyond our control or access problems.

Why do you leave my windows wet after cleaning, my previous window cleaner dried them?

Because of the advance in technology and our "Pure Water" system, the water we leave will dry without leaving marks. Remember that the quicker we can clean your windows, the better the price we can offer to you.

Will your cleaning solution damage my garden?

We clean without chemicals and hence it is 100% environmentally safe.

Can you clean during a hosepipe ban?

Yes we can. We have invested in water harvesting equipment to collect water from the atmosphere and rainfall for purifying in our equipment. This reduces our costs again and our demands on the water supply companies. Our equipment uses the lowest possible amount of water per clean especially as it is heated for greater cleaning efficiency.

Can you clean at specified times?

We will do our best to accommodate when possible. Please remember that to keep our prices down we must clean in the most logical and economical route. Because the British weather can occasionally stop us we may be cleaning during any daylight hours 7 days a week to ensure all customers are serviced.

Can you clean in any weather?

We can clean in all conditions except torrential rain and very high winds. The rain has little effect on the cleaning and all dirt is still removed. It might rain as soon as we have left but your windows and frames will still be clean. Any pure water left on your windows will actually dilute the rain water and stop it leaving marks. Even in the winter we can clean because we heat the water. In icy conditions we leave a de-icer on the floor to stop our water freezing. Cleaning after snow is always important as snow attracts dirt especially to sills and frames.

Why Hot water washing?

We all know that doing the dishes is better with hot water and windows are no different. Our vehicles are fitted with their own water heaters that use the most efficient heating technology available today. This allows us to clean more quickly and reduces the amount of water we require and our cleaning time.

Hard to reach windows?

Loft conversions, windows above conservatories and three story houses all present problems for the traditional window cleaner. h2Only can reach all of these places without the need for ladders using extendable carbon fibre Pure Water Delivery Brushes. They gently clean the windows without the risk of damage to gutters and roofs from leaning ladders.

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		Frequently Asked Questions How often do you clean? We offer a 4, 6 or 8 week cleaning schedule. Do you contact us to tell us when you are coming to clean? Yes. You will be contacted 24 hours before we arrive either by SMS text message to your mobile or by email or both if you prefer. We have a fully automated system to keep you informed. Unfortunately we cannot contact you unless you have access to a text message or email but your initial "Welcome Letter" will tell you the approximate start date of your cleaning contract. How do you gain access to the rear of my home? We will discuss this with you. Our automated contact system will remind you to leave access open if required. You must make sure access is available or the operator will only clean accessible windows. The full property price is charged if we cannot gain access as required after notifying you. Do you need water or electricity from my home? No we do not. Our vehicles are completely self contained and provide all the hot pure water and power required at your home. Can you clean conservatories as well? Yes, we specialise in this and it can be included in your monthly clean. The first clean for a conservatory without a tiled roof will be quoted for separately. What happens if I move? We will be happy to transfer your cleaning contract to your new home. If we do not cover that area we will be sorry to see you go and we will cancel your contract immediately. How can you clean so cheaply? Using the most modern technologically advanced cleaning equipment, keeping our costs low and ensuring we clean lots of properties in one area allows us to offer great unbeatable prices. In return we provide a 100% guarantee of satisfaction. If ever you are unhappy with a clean we will return to clean it again for free as long as it is not due to circumstances beyond our control or access problems. Why do you leave my windows wet after cleaning, my previous window cleaner dried them? Because of the advance in technology and our "Pure Water" system, the water we leave will dry without leaving marks. Remember that the quicker we can clean your windows, the better the price we can offer to you. Will your cleaning solution damage my garden? We clean without chemicals and hence it is 100% environmentally safe. Can you clean during a hosepipe ban? Yes we can. We have invested in water harvesting equipment to collect water from the atmosphere and rainfall for purifying in our equipment. This reduces our costs again and our demands on the water supply companies. Our equipment uses the lowest possible amount of water per clean especially as it is heated for greater cleaning efficiency. Can you clean at specified times? We will do our best to accommodate when possible. Please remember that to keep our prices down we must clean in the most logical and economical route. Because the British weather can occasionally stop us we may be cleaning during any daylight hours 7 days a week to ensure all customers are serviced. Can you clean in any weather? We can clean in all conditions except torrential rain and very high winds. The rain has little effect on the cleaning and all dirt is still removed. It might rain as soon as we have left but your windows and frames will still be clean. Any pure water left on your windows will actually dilute the rain water and stop it leaving marks. Even in the winter we can clean because we heat the water. In icy conditions we leave a de-icer on the floor to stop our water freezing. Cleaning after snow is always important as snow attracts dirt especially to sills and frames. Why Hot water washing? We all know that doing the dishes is better with hot water and windows are no different. Our vehicles are fitted with their own water heaters that use the most efficient heating technology available today. This allows us to clean more quickly and reduces the amount of water we require and our cleaning time. Hard to reach windows? Loft conversions, windows above conservatories and three story houses all present problems for the traditional window cleaner. h2Only can reach all of these places without the need for ladders using extendable carbon fibre Pure Water Delivery Brushes. They gently clean the windows without the risk of damage to gutters and roofs from leaning ladders.

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